Who can I contact to inquire about an online order?
All online order questions can be answered by our Reimagine Team. They can be reached at firstname.lastname@example.org or 1-506-292-5608.
Will my credit card be charged immediately?
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.
How will I know if my order has been shipped?
Once your order has been processed and charged shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations) you will receive tracking numbers for each portion of your order.
What if I need to change my order?
Before purchasing any of our products please read the description, as well as taking note of the measurements. We advise if you are not sure on a product please email us for more information on the description. We recommend to also have a tape measure to have a clear understanding about the sizing for each product. Please note colours may appear differently on your screen than the actual product.
What if I am looking to return an item?
Once your order has been received you may return it to us for a refund. Please note that final sale items (special orders, bedding, towels, hygiene items, sale and clearance items etc. are not eligible for returns or credits). You have 7 days to return unused items in original condition with receipt and original packaging. This starts from the date that is stated on the order receipt not from the date of arrival for online order. Please also note that shipping charges are non-refundable and a 25% restocking fee will apply or re-select with a 10% restocking fee.
Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.
What if my order arrives damaged?
Here at Reimagine Designs we pride ourselves on the quality of our products. If you believe your item has arrived faulty or damaged please send us an email within 3 days of receiving your product - attached with photos, description, order number, name, address and description of the fault. Any longer than this time we unfortunately cannot accept the return. We are then happy to resolve the issue by repairing, exchanging or refunding the item.
What if I want to cancel my order?
If your order has already been dispatched it will be treated as a change of mind exchange and you will have to return the item to us.
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.
Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.
All prices are in CND dollars and inclusive of HST. Online prices are subject to change without notice.