Questions and answers
Who can I contact to inquire about an online order?
All online order questions can be answered by our Reimagine Team. They can be reached at email@example.com or 1-506-472-6339.
What currency are your products in?
All prices are in CND dollars and inclusive of HST. Online prices are subject to change without notice.
Will my credit card be charged immediately?
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.
How will I know if my order has been shipped?
Once your order has been processed and charged shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations) you will receive tracking numbers for each portion of your order.
What if I need to change my order?
Before purchasing any of our products please read the description, as well as taking note of the measurements. We advise if you are not sure on a product please email us for more information on the description. We recommend to also have a tape measure to have a clear understanding about the sizing for each product. Please note colours may appear differently on your screen than the actual product.
What if I am looking to return an item?
You may return an item for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. All returns are subject to a 15% restocking fee. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping is your responsibility and our initial shipping costs will be deducted from your total refund amount. Items must be in original packaging and in their original state to be eligible. Lighting fixtures that have been installed or have had their wires cut are ineligible for refund. Other than in the event of a severe product defect, sofas and furniture over 50 lbs are considered final sale. Floor models and clearance section items are final sale.
Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.
What if my order arrives damaged?
Here at Reimagine Designs we pride ourselves on the quality of our products. If you believe your item has arrived faulty or damaged please send us an email within 3 days of receiving your product - attached with photos, description, order number, name, address and description of the fault. Any longer than this time we unfortunately cannot accept the return. We are then happy to resolve the issue by repairing, exchanging or refunding the item.
What if my shipping address was entered wrong?
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you. Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times. Prices.