Reimagine Designs is located in Fredericton, New Brunswick, Canada. We ship to Canada only. If have any questions on shipping, please contact us, email@example.com
Most of our items ship directly from the manufacturer, to you. Orders with multiple items may have different arrival dates. Most items in-store ship within 5-10 business days. Each item and manufacturers have specific shipping lead times. Once you place an order we'll contact you within 48hrs to give you an approximate lead time. Once your item is shipped you'll receive a tracking number where you'll be able to track the package and know its exact delivery date. Orders with multiple items may have multiple tracking numbers and different arrival dates.
Items are shipped via Courier (Purolator, UPS, Fedex or Canada Post). Some of our larger items are considered oversize and may be shipped with a freight carrier. You will be contacted one to two days in advance to schedule a Monday through Friday curb-side delivery appointment. Please note furniture deliveries are curb-side only. Meaning the delivery person does not enter the home or assemble the furniture. White glove service may be requested in certain areas at an extra cost.
We do our best to feature in stock items on our site but in some instances products can sell out. If you purchase an item that is out of stock we will contact with you with an estimated stock date. If the date isn't to your liking we will reimburse you 100%. Please contact us for stock inventory and specific lead times.
You may return an item for a refund of the merchandise total within 15 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. All returns are subject to a 15% restocking fee. Return credits are issued within 24 hours once the item is received and inspected. Please note, if you return an item the return shipping is your responsibility and our initial shipping costs will be deducted from your total refund amount.
Items must be in original packaging and in their original state to be eligible. Lighting fixtures that have been installed or have had their wires cut are ineligible for refund.
Other than in the event of a severe product defect, sofas and furniture over 50 lbs are considered final sale.
Floor models and clearance section items are final sale.
IMPORTANT: SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.
Please also note any custom order are final sale.