SHIPPING & RETURN POLICY

Reimagine Designs is located in Fredericton, New Brunswick, Canada. At this time we ship within Canada only.

Lead Times

At Reimagine Designs, we partner with trusted distribution teams to deliver lighting, furniture, rugs, and art straight to your door. Within 48 hours of placing your order, you'll hear from us with an estimated timeframe, based on current stock levels, logistics, and shipping routes.

As soon as your items ship, we'll send you a tracking number so you can follow their journey. If your order contains multiple items, you may receive more than one tracking number, as they might arrive at different times.

Shipping Costs

Shipping fees are calculated based on the total weight of your order. For extra-large or especially heavy pieces, there may be additional charges due to size or destination. If that's the case, we’ll be in touch within 48 hours with a shipping quote for your approval.

Standard Delivery

Our standard delivery is to-the-door only. This means the delivery team will not bring items into your home or assemble them. If you live in an apartment or condo, your items will be delivered to the lobby.

Most of our larger furniture pieces—aside from beds and dining tables—arrive fully assembled. Please be sure your pieces can comfortably fit through all doorways, stairwells, and into their intended space. If you think you might need assistance, we’re happy to arrange White Glove Delivery for you.

Small to medium items are typically shipped via courier (Purolator, UPS, FedEx, or Canada Post). Courier's do not make appointments or call ahead for deliveries. Please refer to your tracking link for ETA. 
Oversized items ship through freight carriers or specialized delivery services, depending on your location.

White Glove Delivery

White Glove Delivery is available in most areas and includes delivery to your room of choice, unpacking, light assembly, and packaging removal. While this service doesn't include hanging art or installing lighting fixtures, it's a great option if you want a seamless, hands-off experience.

If your delivery address is in a rural area or in a building with specific access challenges, additional charges may apply. If your order ships in multiple parts due to backorders, we’ll waive the second White Glove delivery fee—because we believe in making things simple for you.

Please note: For liability reasons, extremely heavy or oversized items may only be brought to the main floor. We recommend double-checking dimensions and weights before ordering. Have questions? We’re always here to help. info@reimaginedesigns.ca

Order Notes

Please confirm that your items will fit into their final space before ordering. Measure doorways, hallways, and stairwells carefully. If you'd like your order to be shipped with a signature requirement, just let us know!

Delays

We do everything we can to ensure smooth and timely delivery, but occasional delays may happen due to holidays, seasonal demand, weather, or logistical hiccups. If delays occur, we’ll keep you in the loop and work hard to get your items to you as quickly as possible. Your patience means the world to us.

Stock

We strive to feature items that are in stock and ready to ship, but availability can change quickly. If something you’ve ordered is out of stock, we’ll notify you right away with an estimated restock date. If that doesn’t work for you, we’re happy to issue a full refund or recommend a similar in-stock piece. Want real-time stock updates? Use our Chat Box to reach out or email—we’re happy to help. 

Rural Locations

If your delivery is headed to a peaceful countryside retreat, a lakeside cottage, or a cabin in the woods, you may be subject to additional shipping fees. We’ll gather a quote post-purchase and reach out with the details for your approval before proceeding.

Claims

For claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.  

To make a claim of damaged items received. Please fill out this FORM

Order Cancellations & Final Sale Policy

We know that sometimes things change—that’s why all orders are eligible for free cancellation within 48 hours of purchase.

After that 48-hour window, all sales are considered final and non-refundable.

For custom upholstery pieces, once your order is confirmed by email, it is final sale and cannot be canceled or returned. These pieces are made just for you, and we want to make sure they’re absolutely perfect from the start.

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Our team is always here to help—just reach out and we’ll take care of you.

Please know we are eager to help you and understand the frustrations when lead times aren't exact or item does not arrive as noted.

How will I know if my order has been shipped?
Once your order has been processed and charged shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations) you will receive tracking numbers for each portion of your order.

What if I need to change my order?
Please contact us within 24-48hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit. 

Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs.  

What if I am looking to return an item?

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Please read more about what you can and can't return.  

You may return an item for a refund of the merchandise total within 10 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. The product will be inspected and refunded in full; we will retain the shipping cost. 

Please read through Eligible and Ineligible iItems for Return
https://shop.reimaginedesigns.ca/pages/shipping-returns

Custom Orders?
Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.

What if my order arrives damaged?
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. 

To make a claim of damaged items received. Please fill out this FORM

Will my credit card be charged immediately?
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.

Who can I contact to inquire about an online order?
All online order questions can be answered by our Reimagine Team. They can be reached at info@reimaginedesigns.ca or 1-506-472-6339.