SHIPPING & RETURN POLICY

Reimagine Designs is located in Fredericton, New Brunswick, Canada. At this time we ship within Canada only.

Lead Times

At Reimagine Designs, we partner with trusted distribution teams to deliver lighting, furniture, rugs, and art straight to your door. Within 48 hours of placing your order, you'll hear from us with an estimated timeframe, based on current stock levels, logistics, and shipping routes.

As soon as your items ship, we'll send you a tracking number so you can follow their journey. If your order contains multiple items, you may receive more than one tracking number, as they might arrive at different times.

Shipping Costs

Shipping fees are calculated based on the total weight of your order. For extra-large or especially heavy pieces, there may be additional charges due to size or destination. If that's the case, we’ll be in touch within 48 hours with a shipping quote for your approval.

Standard Delivery

Our standard delivery is to-the-door only. This means the delivery team will not bring items into your home or assemble them. If you live in an apartment or condo, your items will be delivered to the lobby.

Most of our larger furniture pieces—aside from beds and dining tables—arrive fully assembled. Please be sure your pieces can comfortably fit through all doorways, stairwells, and into their intended space. If you think you might need assistance, we’re happy to arrange White Glove Delivery for you.

Small to medium items are typically shipped via courier (Purolator, UPS, FedEx, or Canada Post). Courier's do not make appointments or call ahead for deliveries. Please refer to your tracking link for ETA. 
Oversized items ship through freight carriers or specialized delivery services, depending on your location.

White Glove Delivery

White Glove Delivery is available in most areas and includes delivery to your room of choice, unpacking, light assembly, and packaging removal. While this service doesn't include hanging art or installing lighting fixtures, it's a great option if you want a seamless, hands-off experience.

If your delivery address is in a rural area or in a building with specific access challenges, additional charges may apply. If your order ships in multiple parts due to backorders, we’ll waive the second White Glove delivery fee—because we believe in making things simple for you.

Please note: For liability reasons, extremely heavy or oversized items may only be brought to the main floor. We recommend double-checking dimensions and weights before ordering. Have questions? We’re always here to help. info@reimaginedesigns.ca

Order Notes

Please confirm that your items will fit into their final space before ordering. Measure doorways, hallways, and stairwells carefully. If you'd like your order to be shipped with a signature requirement, just let us know!

Delays

We do everything we can to ensure smooth and timely delivery, but occasional delays may happen due to holidays, seasonal demand, weather, or logistical hiccups. If delays occur, we’ll keep you in the loop and work hard to get your items to you as quickly as possible. Your patience means the world to us.

Stock

We strive to feature items that are in stock and ready to ship, but availability can change quickly. If something you’ve ordered is out of stock, we’ll notify you right away with an estimated restock date. If that doesn’t work for you, we’re happy to issue a full refund or recommend a similar in-stock piece. Want real-time stock updates? Use our Chat Box to reach out or email—we’re happy to help. 

Rural Locations

If your delivery is headed to a peaceful countryside retreat, a lakeside cottage, or a cabin in the woods, you may be subject to additional shipping fees. We’ll gather a quote post-purchase and reach out with the details for your approval before proceeding.

Claims

For claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.  

To make a claim of damaged items received. Please fill out this FORM

Order Cancellations & Final Sale Policy

We know that sometimes things change—that’s why all orders are eligible for free cancellation within 48 hours of purchase.

After that 48-hour window, all sales are considered final and non-refundable.

For custom upholstery pieces, once your order is confirmed by email, it is final sale and cannot be canceled or returned. These pieces are made just for you, and we want to make sure they’re absolutely perfect from the start.

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Our team is always here to help—just reach out and we’ll take care of you.

Please know we are eager to help you and understand the frustrations when lead times aren't exact or item does not arrive as noted.