SHIPPING & RETURN POLICY

At Reimagine Designs, we are dedicated to providing an exceptional shopping experience for our valued customers.

We aim to ensure a smooth and transparent process from start to finish. 

CANCELLING YOUR ORDER 

Please contact us at orders@reimaginedesigns.ca within 48hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. 

RETURNING YOUR ORDER 

 We do have limitations on returns so we encourage you to reach out to us with any questions to orders@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. 

INELIGIABLE ITEMS FOR RETURN (FINAL SALE): 

• Custom or made to order items, including art and furniture
• Bedding
• Rugs
• Mirrors
• All Furniture 
  
• Lighting
• Holiday/Christmas seasonal items 
• Clearance 
• Items damaged through normal wear, such as sun exposure, humidity, or other natural factors

SHIPPING COSTS

Shipping fees are calculated based on the total weight of your order. For extra-large or especially heavy pieces, there may be additional charges due to size or destination. If that's the case, we’ll be in touch within 48 hours with a shipping quote for your approval.

CLAIMS

Damages and defects are an unfortunate inconvenience and we too feel the frustration when these things arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving by fill out this FORM 

For claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.