If you experience any defects or damages with your purchases, please submit a damage claim listed below within 48 hours of receiving the item to be eligible for a claim. The RD team will inspect your purchase and it will be subject for approval to the claim. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
MAKE A CLAIM
We will get back to you as quickly as we can! It is our priority to help you get the best service, and get this issue resolved. Please allow 24-48hrs. During peak periods this may take a bit longer. For defects and damages, after our first contact, our process can take 2-3 weeks as we work with manufacturers to resolve the issue. We ask for your patience and understanding during this time. We know these circumstances can be frustrated, but friendly reminder that there is a lovely person on the other end of the emails you send who is trying to help, please be kind :)