DAMAGE CLAIM

CLAIM PROCESS

If you experience any defects or damages with your purchases, please submit a damage claim listed below within 48 hours of receiving the item to be eligible for a claim. The RD team will inspect your purchase and it will be subject for approval to the claim. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature. 

Please ensure the following steps when submitting your claim:

- The unused item must be put back in its original condition and packaging until the claim is approved.  

- We require photos of the item packaging. Please provide multiple photos from all angles so we can verify that the damage did or did not happen in transit.

- Please provide multiple photos of the damaged item

Reimagine Designs reserves the right to refuse the damage claims that are not in as-new condition due to damage or misuse by the client.

Funds will only be refunded in the form of store credit only. 

MAKE A CLAIM

THANK YOU!

We will get back to you as quickly as we can! It is our priority to help you get the best service, and get this issue resolved. Please allow 24-48hrs. During peak periods this may take a bit longer. For defects and damages, after our first contact, our process can take 2-3 weeks as we work with manufacturers to resolve the issue.  We ask for your patience and understanding during this time. We know these circumstances can be frustrating, but a friendly reminder that there is a lovely person on the other end of the emails you send who is trying to help, please be kind :)