SHIPPING

Reimagine Designs is located in Fredericton, New Brunswick, Canada. At this time we ship within Canada Only. If you have any questions or concerns when it comes to shipping, please contact us at info@reimaginedesigns.ca

Lead Times
Please note that the majority of our large furniture items ship directly from the manufacturer. If you order multiple items, there may be different arrival dates for each item. Since each item and manufacturer will have different shipping and lead times we will contact you within 48 hours of placing your order to give you an approximate arrival date. Once your order is shipped, you will be provided with a tracking number so that you can keep up to date on its location and arrival date. Please note that orders with multiple items may have different tracking numbers and arrival dates. Any in-stock items in our store ship within 3 business days.

Shipping Info
Many of our in-store Items are shipped via Courier or Canada Post. Larger items that are considered oversize may be shipped with a freight carrier. For freight shipping, you will be contacted 1-2 days prior to delivery with a delivery time. It is important to note that furniture deliveries are CURBSIDE, meaning that the delivery person does not enter your home or assemble any furniture. White Glove Delivery is available upon request. 

Local & Curbside Pickup

Please note: Showroom pick up is for in-stock items only. If your item is not in-stock, we will follow up with a invoice for shipping payment. 

If you are local and want a FREE option, choose Local pickup. We'll contact you when your order is ready & you can pick it up at our warehouse at 1273 A Restigouche Rd, Oromocto, NB.

Canceling Your Order

Please contact us within 24hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back with restocking fees, if we are unable to reroute the item during transit. 

Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order. 

Processing fees from Shopify (after 48 are non-refundable). 

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs.  

Rural Location 

Please note if your delivery is going to a beautiful lakeside cottage, picturesque country cabin or any lovely rural location you may be subject to additional shipping charges. We will gather a quote and send it your way after placing your order. 

RETURNS

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Please read more about what you can and can't return.  

You may return an item for a refund of the merchandise total within 10 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. If your item is eligible for a return (see below). All items will be inspected upon return. Please contact us via email to initiate the return process. Please note there will be a 20% restocking fee applied on all returned items.

The product will be inspected and refunded in full; we will retain the shipping cost. 

Items must be in original packaging and in their original state to be eligible.

Eligible Items for Return:

• Decor Accessories
• Small Rugs 
• Small furniture items (poufs, ottomans)
• Plug-in Lighting 

Ineligible Items for Return:

• Custom or made to order items, including art and furniture
• Medium/Large furniture items (dining tables, dining chairs, armchairs, sofas, cabinets, sideboards, beds, nightstands and any other items over 15lbs)
• Bedding, pillows, and throws (for sanitary reasons)
• Hardwired lighting
• Floor model and final sale items
• Rugs over 7'
• Items damaged through normal wear, such as sun exposure, humidity, or other natural factors

A refund or store credit will be issued for the remaining amount.

Floor models and clearance section items are final sale. 

Refunds will be issued in the original form of tender once all items have been received and inspected and will show on your account within 5-7 business days. 

Processing fees from Shopify (after 48 are non-refundable). 

Return Shipping

Please email us at info@reimaginedesigns.ca prior to for approval. If you chose to return an item, the return shipping is your responsibility and our actual initial shipping costs will be deducted from your total refund amount. We do not offer return shipping labels. Please note our actual shipping costs are often higher than what we charge customers and can be up to $500. Items must be in original packaging and in their original state to be eligible for a refund. 

Manufacturer Defect and Damaged Items

Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. 

If you are receiving residential delivery from our delivery partners, we ask that you inspect the packaging and items immediately upon receipt and indicate on the packaging and/or paperwork if there is visible damage. You may also choose to refuse delivery of the item(s) if the damage appears severe. If you do not make note of visible damage on the package we cannot be responsible for product damage and will not be able to complete a claim. Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.  

For claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.  

To make a claim of damaged items received. Please fill out this FORM

Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature. Again, for claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Reimagine Designs reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the client. 

Please know we are eager to help you and understand the frustrations when lead times aren't exact or item does not arrive as noted.

How will I know if my order has been shipped?
Once your order has been processed and charged shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations) you will receive tracking numbers for each portion of your order.

What if I need to change my order?
Please contact us within 24-48hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit. 

Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs.  

What if I am looking to return an item?

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Please read more about what you can and can't return.  

You may return an item for a refund of the merchandise total within 10 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. The product will be inspected and refunded in full; we will retain the shipping cost. 

Please read through Eligible and Ineligible iItems for Return
https://shop.reimaginedesigns.ca/pages/shipping-returns

Custom Orders?
Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.

What if my order arrives damaged?
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. 

To make a claim of damaged items received. Please fill out this FORM

Will my credit card be charged immediately?
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.

Who can I contact to inquire about an online order?
All online order questions can be answered by our Reimagine Team. They can be reached at info@reimaginedesigns.ca or 1-506-472-6339.