SHIPPING & RETURN POLICY

At Reimagine Designs, we are dedicated to providing an exceptional shopping experience for our valued customers.

We aim to ensure a smooth and transparent process from start to finish. 

CANCELLING YOUR ORDER 

Please contact us at orders@reimaginedesigns.ca within 48hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. 

RETURNING YOUR ORDER 

 We do have limitations on returns so we encourage you to reach out to us with any questions to orders@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. 

INELIGIABLE ITEMS FOR RETURN (FINAL SALE): 

• Custom or made to order items, including art and furniture
• Bedding
• Rugs
• Mirrors
• All Furniture 
  
• Lighting
• Holiday/Christmas seasonal items 
• Clearance 
• Items damaged through normal wear, such as sun exposure, humidity, or other natural factors

SHIPPING COSTS

Shipping fees are calculated based on the total weight of your order. For extra-large or especially heavy pieces, there may be additional charges due to size or destination. If that's the case, we’ll be in touch within 48 hours with a shipping quote for your approval.

CLAIMS

Damages and defects are an unfortunate inconvenience and we too feel the frustration when these things arise. Each case is subject to inspection and approval. Please report within 48hrs of receiving by fill out this FORM 

For claims to be eligible, the unused item must be put back in its original condition and packaging until the claim is approved. 

Any warranty or claims does not cover receiving company or third-party carrier fees.  These fees are considered operational expenses and are non refundable.  

How will I know if my order has been shipped?
Once your order has been processed and charged shipping arrangements are made. You will receive an email with all of the tracking information once the item(s) has shipped. If your order has multiple shipments (some items ship from different locations) you will receive tracking numbers for each portion of your order.

What if I need to change my order?
Please contact us within 24-48hrs of placing your order to request a cancellation. If your order has shipped out already, shipping is non-refundable. You may also be required to incur the inconvenience and cost of having to receive the item and ship it back, if we are unable to reroute the item during transit. 

Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture and artwork orders cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order.

Please Note: Custom and made to order items are not eligible for cancellation after 48hrs.  

What if I am looking to return an item?

We do have limitations on returns so we encourage you to reach out to us with any questions to info@reimaginedesigns.ca prior to making your purchase so we can help ensure you have all the info you need. Please read more about what you can and can't return.  

You may return an item for a refund of the merchandise total within 10 days of delivery; all you need to do is ship the item back to us or return it to our Fredericton location. The product will be inspected and refunded in full; we will retain the shipping cost. 

Please read through Eligible and Ineligible iItems for Return
https://shop.reimaginedesigns.ca/pages/shipping-returns

Custom Orders?
Custom, made-to-order items are considered final sale and cannot be cancelled, returned or refunded unless damaged upon receipt. This can include items where you've selected color, fabric, upholstery, finish, material, size and/or configuration. It also includes some handmade items.

What if my order arrives damaged?
Defects and damages are subject to inspection and approval and need to be reported within the first 48hrs of receiving the item. 

To make a claim of damaged items received. Please fill out this FORM

Will my credit card be charged immediately?
No. Once we have confirmed stock for your order as well as shipping information then your order will be processed and your credit card will be charged. Your order will ship shortly thereafter.

Who can I contact to inquire about an online order?
All online order questions can be answered by our Reimagine Team. They can be reached at info@reimaginedesigns.ca or 1-506-472-6339.